Curbside Delivery

We realize you have some questions. Here we’ll try to answer some of them. As ever if you have any questions this FAQ doesn’t answer please email us or call 413-789-1550.

How do I use the curbside service?

a. Visit to login to your library record & request items. Interlibrary loan  is running but due to quarantines & backlogs it will take longer than you’re used to to receive your items.

b. When your items are ready you will be called.

c. Items are checked out to you & placed in a paper bag. They’ll then be available for pickup inside the library in the entryway just past the sliding entry doors.

d. As always if you have any questions – any at all – please call 413-789-1550 & we’ll help you out!

How many items can I pick up with curbside service?

As many as you’d like. The current limit from CW MARS is 50 items total on your card. Please note that the more items you request, the longer it will take the staff to process.

How do I return library materials?

Please return items at the external book drops at the Agawam Library. Do not use the book slots.

I have a question about my library record?

Please call 413-789-1550 extension 1 & speak to the Circulation Department. They’ll be happy to help you out!

I have a question about absolutely anything else?

Please call 413-789-1550 extension 2 & speak to the Reference Department. We’ll be more than happy to help you with your questions!

Can you fax or print something for me?

We do not offer either fax or wireless print services.