Borrowing Policies
Overdue Notices
The library sends notification by e-mail only for items that are two weeks overdue.
The library sends out bills by e-mail or first class mail for the replacement cost of items 30 days overdue.
If you have a question on an
overdue or billed notice, please contact Shari Petrucci at (413)-789-1550 ext. 8867. or at
spetrucci@agawamlibrary.org.
Late Fees
| Item | Late Fee per Day | Maximum Late Fee Per Item |
| Videocassettes | $1.00 | $10.00 |
| DVDs | $1.00 | $10.00 |
| Museum Passes | $5.00 | $50.00 |
| All Other Items | 10 ¢ | $10.00 |
Senior Citizens are not charged late fees, with the exception of museum passes. You may not borrow additional items if your total fines are $10.00 or more. You may not use the public access computers if your total fines are $10.00 or more. This includes fines from any library in the CW/MARS Network.
Lost Cards
You are responsible for all materials taken out on your card until the date when you report the card lost. Please tell us immediately if your card is lost. You must have identification to receive a replacement card, and the fee is $1.00 for all patrons with the exception of Senior Citizens, who are not charged the lost card replacement fee.
Lost And Damaged Items
You will be charged the replacement price for lost or seriously damaged items. Items are considered lost when they are 30 days overdue. The library sends out bills by e-mail or first class mail for the replacement cost of items 30 days overdue. You may not borrow additional items or use the public access computers if there is a lost item on your record. This includes items from any library in the CW/MARS Network.
If you have a question about a lost/damaged item or a billed notice, please contact Shari Petrucci at (413)-789-1550 ext. 8867. or at spetrucci@agawamlibrary.org.
Paying fines and making donations Online using your debit or credit card
You can now pay library fines online using your Visa, MasterCard, American Express or Discover Card. You can also make a donation to your local library!
How to pay fines:
- Login to your account.
- On your patron account page, select the "$ in unpaid fines and bills" link.
- Select "Pay Online."
- (Note: this will only show if you have at least $5.00 owed in charges.)
- Select the charges that you wish to pay, complete all of the relevant information and click Submit.
Next a confirmation page will appear. Make sure all information you entered is correct. Click OK and a receipt will display for printing. (If you are doing this from a computer in your library, you may not be able to print this receipt.)
If you have entered a valid email address, receipt of payment will also be sent to the address you entered with your billing information.
How to make a donation:
- Click on the Donate! link on the catalog page.
- Enter the amount you wish to donate (min. $5.00) and choose the library you wish to make your gift.
- Enter all billing information and click Submit.
Next a confirmation page will appear. Make sure all information you entered is correct. Click OK and a receipt will display for printing. (If you are doing this from a computer in your library, you may not be able to print this receipt.)
If you have entered a valid email address, receipt of payment will also be sent to the address you entered with your billing information.
Common Questions:
Will my payment information be stored at the library?
No. Payment information is never stored.
Is there a minimum I have to pay?
We require that you pay at least $5.00 on your account for fines or for making donations.
Can I pay only a part of my fines?
You have to pay a complete fine on an item, but do not have to pay all of the fines on your account, as long as the minimum paid is $5.00.
What type of payments do you accept?
We accept Visa, MasterCard (including debit cards with those logos), American Express and Discover.
What is a CVV code?
This three-digit code is printed on most major credit cards and is required for many online payments.
How long does it take before my fines are removed from my account?
If you choose your fines link after submitting your payment, you will see your total adjust immediately for your payment.
How can I get a receipt for my fine payment/donation for my records?
You will receive a receipt to print from the screen after the transaction. If you cannot print from the computer you are using, an email receipt will be sent automatically if you entered an email address.
Can I pay for my child's fines using eCommerce?
Yes, as long as you enter your name and billing information, the system will allow payment even if the patron account belongs to someone else.
Questions?
Contact Agawam Library staff with any further questions or concerns at 413-789-1550 x8867 or email Laura Paul at lpaul@agawamlibrary.org.
How Long May I Borrow Items?
| Item | Loan Period |
| Museum Passes | 2 Days |
| Videocassettes | 1 Week |
| DVDs | 1 Week |
| Magazines | 1 Week |
| New Adult Books | 2 Weeks |
| Books | 3 Weeks |
| Books on CD | 3 Weeks |
| Children's Book & Cassette Packets | 3 Weeks |
| Music CDs | 3 Weeks |
| CD-ROMS | 3 Weeks |
| Kits | 3 Weeks |
| Puppets | 3 Weeks |
| Puzzles | 3 Weeks |
| Art Prints | 6 Weeks |
How Many Items May I Borrow?
| Item | Limit Per Library Card |
| Total Items per Card | 35 |
| Books | 35; 3 on one topic |
| New Adult Fiction | No Limit |
| New Adult Non-fiction | No Limit |
| Magazines | 5; 3 per title |
| Videocassettes | 10 |
| DVDs | 10 |
| Adult Books on CD | 10 |
| Children's Books on CD | 10 |
| Young Adult Books on CD | 10 |
| Adult Books on Tape | 10 |
| Children's Books on Tape | 10 |
| Young Adult Books on Tape | 10 |
| Children's Book & Cassette Packets | 10 |
| Children's Music Cassettes | 10 |
| Compact Discs | 10 |
| CD-ROMs | 5 |
| Kits | 1 per card; 2 per family |
| Encyclopedias | 5 |
| Braille Books | 10 |
| Art Work | 1 |
| Puppets | 5 |
| Puzzles | 5 |
